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Customer Satisfaction
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For over 75 years Tremco has been committed to providing its customers Roofing and Weatherproofing
Peace of MindTM. At the end of every roofing project, we send a survey to the building owner asking them
to evaluate our effectiveness at meeting their needs. [The rating scale is from 1 to 10, with 1 being
Completely Dissatisfied and 10 being Exceeded Expectations.] Customer response is excellent, and we are
proud of the high ratings we receive. Below are the results of our survey questions for the first half of 2004:
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Overall customer satisfaction:
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8.53
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Overall customer value:
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8.54
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Satisfaction with coordination between the Tremco representative and customer:
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9.02
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Satisfaction with responsiveness of Tremco representative during the course of the project:
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9.26
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Overall satisfaction with contractor performance:
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8.35
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Satisfaction with coordination between Tremco representative and contractor:
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8.77
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